Technology at NOCCCD
About Technology at NOCCCD
District Information Services is dedicated to delivering technology support and services tailored for the NOCCCD community. Our primary objective is to ensure seamless and high-quality access to essential technology and resources for both academic and administrative users, empowering them in fulfilling their respective missions effectively.
Our approach revolves around the following key principles:
- Optimizing Technology Investment: We are committed to providing top-notch technology solutions at competitive value by capitalizing on our existing infrastructure and skilled personnel, alongside embracing innovative technologies.
- Exemplary Customer Service and Support: Striving for excellence, we prioritize understanding and promptly addressing our users' requirements with unwavering dedication.
- Future-Oriented Planning: Anticipating evolving needs within the District, we continuously look ahead to align our strategies with upcoming technological advancements that will enhance user experiences.
- Legal Compliance & System Maintenance: Upholding legal standards remains paramount as we ensure regular system updates for heightened security measures and operational efficiency.
Contact Us
For the fastest support, please submit a ticket or email us.
📧 Email: ishelpdesk@nocccd.edu
📞 Phone: (714) 808-4849
Areas of Responsibility
Information Services is responsible for the planning, budget, staffing, training, policies, system selection, backup/recovery, and business continuity for:
- Banner -- including Student log in, Finance, HR, MIS Reporting, Financial Aid, myGateway, and Degree Works
- ARGOS reporting tool
- (SPMS) Enrollment Management System
- (EMS) Event Management System
- Library System
- Mobile Applications
- Assistance for Campus Websites
Information Systems oversees the Technology Plan and Administrative Review for the I.S. Department and District-wide Infrastructure, including:
- Operation of the District-wide Fiber Ring
- Maintenance of Infrastructure standards for construction
- Design of network
Responsibilities include:
- Wireless and wired network
- Desktops for District Office staff
Information Services oversees Network and Data Security legislation and regulation compliance:
- Monitoring and scanning of network-connected technology
- Developing security standards in consultation with the District Technology Committee
- Contract review for all technology contracts District-wide to ensure compliance and consistency
- Approval of all technology purchases for compatibility with infrastructure and other systems
- Coordination of District-wide shared contracts and purchases
- Operation of data center for Educational Technology initiatives as needed
Related Plans, Policies & Procedures
Cabling Infrastructure Guidelines
- Procedure
The design, implementation, and support of the telecommunications network for the North Orange County Community College District (NOCCCD) is a cooperative effort of District Information Services (I.S.) and the Academic Computing Technologies (ACT) departments at Cypress College, Fullerton College, and North Orange Continuing Education
ARGOS Training
- Training
Argos is a reporting tool used in conjunction with the Banner system. Users are able to access data quickly and download the information for further analyzation.
Banner Navigation
- Training
Banner Navigation teaches employees how to "navigate" in NOCCCD's Banner system. It includes an introduction to the Banner interface and the basic principles of data entry and searching. This class is required for all staff prior to getting their Banner Log On ID.
Banner Training
- Training
Banner Training offers general training and information for NOCCCD Banner system, including keyboard shortcuts and security precautions.
Emergency Notification
- Procedure
Rave is the Electronic Notification System of the North Orange County Community College District. It facilitates the quick and efficient distribution of critical information via email, text, and voice messages.
Meet the Team
For assistance, please see above to submit a ticket to the IS Helpdesk.
Khaoi Mady
Interim Executive Director, IT
Andy Lin
Chief Information Security Officer
Karla Garcia
Administrative Assistant III
Andrew Bruce
IT Security Analyst/Systems Administrator
Brad Rippe
Systems Analyst - Applications
Christopher West
Business Analyst II
Devin Griffith
IT Technician II
Duy Mai
IT Project Leader
George Isaac
IT Project Leader
Hai Nguyen
Systems Analyst - Technology
Hani Amin
Systems Analyst - Applications
Lance Aponte
IT Project Leader
Nandini Silveira
Systems Analyst - Applications
Phil Lau
Systems Applications Training Coordinator
Quamrul Shahid
IT Specialist, Network
Tony Pham
IT Specialist, Network
Yuvia Coleman
IT User Support Specialist
Zifeng Xie
IT Project Leader